At sinokigo, we want you to be fully satisfied with your purchase. You may return most new, unused items within 30 days from the delivery date for a full refund or exchange, subject to the conditions below. This policy applies to orders shipped to the United States, Taiwan, and Singapore.

Eligible Items: Returns are accepted for unopened, undamaged products in their original packaging. Customized or perishable items (e.g., certain electronics) are non-returnable.

Conditions:

  • Items must be returned with all original packaging and accessories.
  • Proof of purchase (order number or receipt) is required.
  • Returns due to buyer’s remorse are subject to a 10% restocking fee in the U.S.; no fee in Taiwan or Singapore if within 7 days.

Return Process:

  1. Contact our customer service at support@sinokigo.com within the return period.
  2. Obtain a Return Merchandise Authorization (RMA) number.
  3. Ship the item back to the address provided in the RMA email using a tracked service.
  4. Refunds will be processed within 14 business days after we receive the returned item.

Shipping Costs:

  • U.S.: Buyer pays return shipping; original shipping fees are non-refundable.
  • Taiwan/Singapore: Free return shipping if returned within 7 days due to product defect; otherwise, buyer pays.

Exceptions: Items damaged due to misuse or beyond the return period are not eligible. For defective products, please report within 7 days of delivery for a replacement or refund.

Contact Us: Email support@sinokigo.com or visit https://www.sinokigo.com/contact for assistance.