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return policy


Thank you for choosing Kigo! We're committed to providing you with high-quality outdoor gear, digital products, men's clothing, and daily necessities. To ensure your satisfaction, please see below for our Return Policy, which applies to all purchases made through the Kigo Shopify platform. Please read these terms carefully.

1. Return Eligibility

  • Return Time : You have 30 days from the date you received the merchandise to make a return request.

  • Product Condition : Returned merchandise must be unused, undamaged , and retain its original packaging, tags, and accessories (if applicable). For daily necessities (e.g., skincare, cleansing products), only unopened merchandise will be accepted for return.

  • Non-returnable items : Customized items, personal care products (such as underwear), and opened daily chemical products (such as skin care products, lotions, etc.) cannot be returned for hygiene reasons, unless there are quality problems with the products.

2. Return Process

  1. Contact Customer Service : Please submit a return request via email or the Customer Service system on the Shopify platform, providing the order number, product details, and reason for return.

  2. Obtain a Return Merchandise Authorization : We will review your request and send a Return Merchandise Authorization (RMA) number and return address within 2-3 business days.

  3. Returning the item : Please return the item to our designated address (usually Unit B, 12/F, Hang Seng Causeway Bay Building, 28 Yee Wo Street, Causeway Bay, Hong Kong) along with the return authorization number. Return shipping costs are the buyer's responsibility unless the item is defective or delivered incorrectly.

  4. Inspection and Refund : Upon receipt of the returned item, we will inspect the item within 5-7 business days. Once the return conditions are confirmed, a refund will be made to your payment account, excluding the shipping costs of the original order.

3. Quality issues or delivery errors

  • If the product has a manufacturing defect or you received the wrong product, please contact us within 7 days of receiving the product and provide photos or other supporting documents.

  • In such cases, we will provide free returns and cover the return shipping costs, and provide a replacement product or a full refund at your option.

4. Refund Processing Time

  • Refunds are usually processed within 5-7 business days after the return item is received and inspected, depending on your payment method and bank processing speed.

  • Refunds will be made via the original payment method (e.g. credit card, PayPal, etc.).

5. International Orders

  • For international orders, returns are subject to the same time and condition requirements. Please note that international returns may involve additional customs fees or taxes, which are the buyer's responsibility.

  • We recommend using a trackable shipping method to ensure the safe arrival of your return.

6. Contact Us

If you have any questions or need assistance, please contact us via the following methods:

  • Contact number: 00852-90612549

  • Address : Unit B, 12/F, Hang Seng Causeway Bay Building, 28 Yee Wo Street, Causeway Bay, Hong Kong

  • Customer Service Hours : Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong Time)

We want to ensure your shopping experience is a pleasant one! Thank you for trusting Sinokigo!

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